Cellcom outage continues as company warns customers to beware of scams

Cellcom has warned its customers to be on the lookout for scams taking advantage of the ongoing outage, as the company continues to resolve it. Customers of this Wisconsin-based regional wireless have been facing an outage affecting voice and text services since last week. The company has reportedly assured its customers on its website that there is no indication that customer data has been compromised due to the service disruption. However, the Wisconsin-based company is strongly advising its user base to be cautious of potential scam attempts that may surface during this service interruption. In its latest update, Cellcom noted that full restoration of services may take additional time.

According to a report by Wbay, Cellcom has highlighted that it will never contact customers via texts or phone calls requesting personal information. This includes login credentials, passwords, or credit card and banking details. The company has advised users to ignore any calls or texts requesting their personal account details, as they can be scams. Cellcom customers can still dial 911 in emergencies, while data, iMessage and internet services remain fully operational.

What Cellcom said about the service outage


In its statement shared on Facebook, Cellcom wrote: “We want to be upfront with you — what we hoped would be a short-term issue is now looking like a longer recovery. Our teams and partners continue working around the clock on a complex technical issue affecting voice and SMS services.

Data, mobile/landline internet, iMessage, and RCS are still working for most. Number porting is currently unavailable. In the meantime, some customers are using apps like WhatsApp or FaceTime to stay connected.

We know how disruptive this is — and how unacceptable it feels. You rely on us, and we’re not meeting that standard right now. We’re truly sorry.

Our teams are here to support you. Please don’t hesitate to reach out with questions, and continue following this page or visit www.cellcom.com/service for updates.

Thank you for sticking with us. Your encouragement and feedback mean more than you know — and we won’t stop until this is resolved.”